Improving Product and Service Quality for Lubricant Providers -1-Day Customized Onsite Masterclass

$3,500.00

Improving Product and Service Quality for Lubricant Providers – 1-Day Customized Onsite Masterclass equips lubrication professionals with the tools to strengthen both product integrity and service delivery. Participants will examine how to identify weaknesses in product blending, packaging, and laboratory controls, while also addressing reliability gaps in customer-facing service. The course introduces structured methods such as root cause analysis, corrective action planning, and continuous improvement frameworks aligned with ISO and OEM standards. Practical exercises guide participants in building quality audits, checklists, and feedback loops that directly impact customer trust, satisfaction, and retention.

Focus

Building measurable improvements in product consistency and service reliability through structured quality management practices.

Takeaways

  • Methods for strengthening blending, packaging, and laboratory quality controls to ensure consistent performance.
  • Tools for auditing service delivery, including reliability of logistics, technical support, and documentation accuracy.
  • Application of root cause analysis and corrective action methods to prevent recurring quality issues.
  • Customization: Frameworks for continuous improvement using KPIs, feedback loops, and alignment with ISO and OEM requirements.
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Description

8-Hour OutlineSession 1: Defining Quality in Lubricant Products and Services (1 hr)
  • Customer expectations: consistency, compliance, support
  • Quality standards: ISO 9001, ASTM/ISO for lubricants
Session 2: Product Quality Controls (1.25 hr)
  • Blending, packaging, and storage integrity
  • Lab testing accuracy and cross-validation
  • Case study: consequences of off-spec batches
Session 3: Service Quality in Lubricant Supply (1.25 hr)
  • Delivery reliability, technical support, documentation accuracy
  • Activity: mapping service touchpoints
Lunch (1 hr)Session 4: Tools for Quality Improvement (1.25 hr)
  • Root cause analysis and corrective action (RCA/CA)
  • Checklists and preventive measures
  • Group exercise: quality audit simulation
Session 5: Building a Continuous Improvement Framework (1 hr)
  • KPIs for quality performance
  • Feedback loops from customer complaints and field reports
Session 6: Integration and Customization (1 hr)
  • Tailoring QMS practices to lubricant operations
  • Aligning product and service quality with customer reliability goals
Wrap-Up & Q&A (20 min) 

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