201 Q-CC – Total Quality Management (TQM)



Total Quality Management (TQM): Understand the meaning of Total Quality Management (TQM). Identify key leaders in the field of quality and their philosophies. Identify characteristics of the TQM philosophy. Understand the importance of process management and measuring the cost of quality. Key business excellence and quality models. Total Quality leadership attitudes and behaviors. Identify tools and techniques for Total Quality. Define the steps for TQM implementation