200 Q-CC – Total Quality Process (TQP)



Total Quality Process (TQP): Learn Principles of Quality, TQP framework (“House of Quality”), Four Key Activities for managing quality. Understand the need for a culture change, starting at the top. Demonstrate a personal commitment to total quality. TQP implementation infrastructure, learn how to put the systems for TQP into motion. Identify ways to sustain TQP activities. Understand a manager’s role in quality improvement.